International Agency for the Prevention of Blindness (IAPB) World Association of Eye Hospitals (WAEH)

Healthcare it is a two-way process: you: who are receiving the service and we who are providing the service. Whilst you have the right to expect high quality care, there are certain responsibilities pertaining to you to help ensure that you receive this. It is important for patients to understand both their rights and their responsibilities in this process.



  1. You have the right to receive the proper care medically indicated for your problem, regardless of gender, age, sex, religion, nationality, ethnicity, lack of funds, for your care.
  2. Privacy and confidentiality of all communications regarding your medical information will be maintained. However, information may be disclosed to specific authorities if your doctor or the hospital is so instructed by law, or if the information is needed for your continued treatment.
  3. You have the right to know about your probable diagnosis, it’s future course, the care plan, the risks and various acceptable alternative methods of treatment before giving consent to the treatment. If you speak another language, have a physical or mental disability, or just do not understand something, the hospital will provide you assistance to make informed decisions and give consent. If you are not in position to make your own decision you can designate your parents, guardians, family members, or other individuals who can represent you.
  4. You can participate in a clinical trail only if you consent for that knowing all the information regarding benefits and risks.
  5. Be informed of estimated cost prior to any treatment.
  6. You have the right to complain about the service, treatment or any personnel.
  7. You have the right to refuse to receive treatment provided to you. You will however be informed about the medical consequences of the refusal.
  8. You have can have access to your medical records if needed.

Your rights are balanced by your responsibilities as a patient or family member. Please do the following to help your care givers work more efficiently for you:



  1. To keep appointments and be on time for appointments.
  2. Be honest to provide complete and accurate information about your current and past medications and any other matter relating to your health which would help the physician treat you better.
  3. To treat all staff, other patients and visitors with courtesy.
  4. Violence or racial, sexual or any verbal abuse is completely unacceptable.
  5. Not to bring any alcohol or unauthorized drugs in the hospital.
  6. It is your responsibility to be prompt with payment of your hospital bills, and to provide information essential for processing your bills, wherever necessary.
  7. To understand all instructions before signing the consent forms.
  8. Help us to keep the hospital clean by not discarding rubbish except in bins provided for this purpose.
  9. Smoking is strictly prohibited in the hospital campus.
  10. Improvement of services will only be successful if we know what you think about them. Help the staff by filling the “Feedback Forms” if they approach you.